REPORT A PAYMENT BOND CLAIM

Subcontractors, suppliers and other vendors who provide labor and/or materials to a bonded project should complete the form below to report a payment bond claim. You may also mail, fax or email your information to Merchants Bonding Company. 

Upon submission of your correspondence and receipt by our Claims Department, we will promptly assign the claim to a claims professional to begin our independent investigation of the claim. The claims professional will send correspondence to the claimant acknowledging the claim and requesting information and documentation specific to the claim and situation. He/she will also advise our bond principal of the claim and request information from the principal regarding the claim. As our investigation progresses, he/she may request additional information or documentation from the claimant and/or principal. Upon the conclusion of our investigation, he/she will advise the claimant of our response.  

DISCLAIMER: This information is general in nature. It is intended solely to provide information about the claim process and allow direct and convenient contact with our Claims Department. It is not intended to be legal advice; you should not construe it as such. We reserve all rights and defenses available to us and/or the principal and do not waive any such rights.

CALIFORNIA RESIDENTS: CLICK HERE TO VIEW MERCHANTS' CCPA NOTICE AT COLLECTION

Mail, fax or email claims to: 

Merchants Bonding Company 
Attention: Claims  
P.O. Box 14498 
Des Moines, IA 50306-3498 
Fax: 515-243-3854 
Email: claims@merchantsbonding.com (do not attach any materials with personally identifiable information)