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Common Bondholder Questions

How can I complete my renewal payment

Merchants accepts payment by credit card, check, or money order. To pay by credit card, visit the website listed on your invoice (pay.merchantsbonding.com). Or, send a check or money order to: 


Merchants Bonding Company (Mutual) 

P.O. Box 310180 

Des Moines, IA 50331  


How do I pay my bond renewal by credit card when I don't have my payment code/URL? 

Please contact us at direct@merchantsbonding.com or (800) 678-8171 and we will email you the necessary information. Please provide the name listed on the bond as well as the bond number.  Please do not send credit card information directly to Merchants Bonding Company.

     

Why haven't I received an invoice for my bond renewal

Please contact us at direct@merchantsbonding.com or (800) 678-8171 and we will verify your mailing address in our records. Please provide the name listed on the bond, the bond number and the proper mailing address. 

       

When will I receive my renewal certificate or bond once I've paid my bond renewal?  

It will usually take about five business days from when we receive your payment for you to get your renewal documents. The effective date on your renewal certificate or bond will not be impacted by the processing time.

 

How can I obtain a 'proof of bond' notice verifying my bond/policy?  

You may contact your agent directly or send us an email to renewals@merchantsbonding.com. Please provide the bond number, the name listed on the bond, and your relation to the company on the bond. 

    

Am I completing this bond application correctly? 

Your agent is the best person to contact for help completing your bond application. They will make sure the application is complete and that all supporting documents are included. 


How do I order a bond from Merchants Bonding Company

Merchants Bonding Company sells exclusively through our agents. If you need help finding an agent, send an email to commercial@merchantsbonding.com with your name or company name, your state of residence, the state where the bond is needed, and the type and amount of bond you need. We will reply with the contact information of an agency appointed with Merchants Bonding Company that can assist you with your bonding needs.

   

How do I file a claim?

Email us at claims@merchantsbonding.com detailing the nature of your claim, the bond number/bond holder you are filing against, and any additional documentation supporting your claim.

 

How do I send reimbursement for a paid claim?  

Email us at claims@merchantsbonding.com and we will reply with payment details. Payment can be make by credit card, check, or bank transfer. Please do not send credit card information directly to Merchants Bonding Company.


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