2018 Annual Report
March 15, 2019
Merchants experienced excellent revenue growth, a significant after-tax profit and substantial increase to the company's surplus in 2018, all while maintaining one of the lowest loss ratios in the industry. In addition, Merchants embarked on a journey to define our purpose, vision, mission and values, which we have branded "The Merchants Commitment." This important work will guide us as we build our strategies to consider new opportunities and confront challenges in the future.
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