Page Menu menu


NEW: Pay your claim easily by credit card - email for your unique payment code!


The Merchants Bonding Claims office is second-to-none in care and personal, first-class service when handling claims. Our experienced staff is located throughout the United States and, along with the underwriting team, is responsible for a loss ratio consistently below the national average.

Claim letters and relevant documentation should be submitted to:

    Merchants Bonding Company

    Attention: Claims
    P.O. Box 14498
    Des Moines, IA 50306-3498
    Fax: 515-243-3854

The claim will be promptly forwarded to our claims personnel for processing.

To pay a claim, please email and we will provide payment details. Claims payments can be made by credit card, check, or bank transfer.

The Merchants Claims Office is led by:

Steve Dorenkamp

Vice President & Claims Manager

Steve Dorenkamp began his surety career with Merchants Bonding in 1995 as a Contract Underwriter and held the titles of Senior Contract Underwriter and  Assistant Vice President Contract Underwriting prior to joining the Claims Department. In 2009, Steve was named Assistant Vice President, Claims and in January 2012, was named Vice President & Claims Manager, joining the Executive Committee at Merchants. Steve is a graduate of Luther College in Northeast Iowa and is a member of several surety claims organizations.


You may contact any of the claims personnel through this email address: