COMMON CLAIMS QUESTIONS

How do I report a Claim?

To expedite receipt of your claim, please use Merchants' online form to Report a Bond Claim. 

You may also mail or email your claim to: 
Merchants Bonding Company
Attn: Claims 
P.O. Box 14498 
Des Moines, IA 50306-3498 
Email: claims@merchantsbonding.com 
*Do not include any personally identifiable information in your correspondence, such as a social security number or bank account information.

How do I know my claim has been received?

Upon submission of your claim through our online Report a Claim form or via email/mail, we will promptly assign the claim to a claims professional to begin our independent investigation of the claim. You should expect to receive correspondence from the assigned claims professional acknowledging the claim and requesting additional information and documentation within 10 business days.

How do I check on the status of my claim?

To check on the status of your claim, please contact the claims professional assigned to your claim or email claims@merchantsbonding.com if you have not been assigned a claims professional.

How long does the claims process take?

Each claim is unique and the length of the process may vary depending upon a variety of factors. Upon receipt of your claim, we will promptly assign a claims professional to begin our independent investigation of the claim. The claims professional will send correspondence to you acknowledging the claim and will request specific information from the principal regarding the claim. As our investigation progresses, the claims professional may request additional information. Upon the conclusion of our investigation, the claims professional will advise the claimant and the bond principal of our determination.