Survey Says - We Deliver on Common Sense and First Class Experiences
August 21, 2025
The 2025 Agent Relationship Survey results are in, and the message from our agent partners is clear: Merchants Bonding Company is a trusted partner in surety.
Every three years, we ask our agent partners to evaluate Merchants’ performance - and this year, they gave us record-high scores in overall satisfaction, first-class experience, and common sense underwriting - proving that we’re delivering on our brand promises.
These results underscore the strength of our partnerships and help shape our pursuit of being the most trusted team in surety.
Key Highlights: Responsiveness, Tech Tools, and Education
This year, we heard from the most respondents yet, and feedback highlights what they value most:
- Quick responses and fast turnaround times
- Satisfaction with tech tools like the Hub and RAP
- Continuing education and training opportunities
Thank You for Choosing Merchants
We are grateful to all who participated in the survey. Every response is being reviewed and will help guide our strategies moving forward.
Thank you for your trust, your insight, and your continued partnership.
Interested in experiencing the Merchants Difference? Become an appointed agent to issue surety bonds with Merchants, or Find an Agent near you to get a surety bond through one of our trusted Surety Elite partners.